Four Technologies B2B CMOs should Watch

28 02 2011

B2b CMOs should pay close attention to four emerging technologies to engage customers this year, according to a report released by Forrester Research.

In the report, “Emerging Technologies B2B CMOs Should Watch in 2011,” Forrester analyst Jeff Ernst recommended CMOs explore online content curation to bolster thought leadership.

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Content and Commerce: Risk and Reward

28 02 2011

When I worked in magazines, we talked about such passion points as cars, fashion, cooking. What magazines do very well is address those passion points. When I started my website it turned out to be something a little different and even more powerful. 

Harnessing an emotional engagement is enabling my Web site to build both a community and an e-commerce business.

Community and commerce is the digital world’s latest buzzword, spurred in large part by the phenomenal success of Groupon and the “members only” model of Gilt, Rue La La and others. 

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Study Shows 84% of B2B Professional Service Firm Marketers Use Content Marketing

24 02 2011

A new report by the Content Marketing Institute written by Clare McDermott of SoloPortfolio reveals that professional service firm (PSF) marketers are heavy users of content marketing—particularly social media, articles, and e-newsletters.

What’s more, 51% plan to increase their investment over the next 12 months, and another 46% expect their investment to remain steady.

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How to Get Twitter Working for Your Brand

24 02 2011

Twitter recently surpassed 200 million registered users who now post more than 110 million tweets per day.

Twitter is also increasingly a critical communication channel for brands to win customers, drive sales, find/solve problems, and manage customer service. In fact, hundreds of brands across every vertical market industry are now actively building a Twitter strategy and integrating this powerful communication channel into the marketing mix.

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Three Tactics for Effective B2B E-mail Segmentation

23 02 2011

B2B companies often copy segments that seem to work for competitors, but don’t allocate sufficient resources to define the right segments.

Some companies believe that segmentation reduces the number of available prospects when there are so many potential buyers outside of these segments. However, this view discounts the opportunity cost of working to convert lower-value prospects with much lower conversion rates than the high-value customers within target segments.

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Integrate Customer Service Into Social Media Marketing

22 02 2011

In the social media ecosystem, customers want to know that you’re listening and responding. As your organization’s front line, customer service is where your company becomes real to prospects and buyers by engaging with the public and showing your firm is real and cares.

With social media, you have to win your prospects, customers, and fans with every interaction across platforms. As your company’s point of interaction, customer service is critical to your social media marketing efforts.

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Rebalance B2B Marketing Budgets to Maximize Sales

21 02 2011

One of the fastest-growing large companies in the world is VMware, based in Palo Alto, CA. Its sales, for example, have tripled over the last four years, from $600 million in 2006 to $2 billion in 2009, and sales are expected to hit $3 billion in 2010.

That may be why VMware is a Wall Street darling—because compared with the competition the company is growing both profitably and predictably. Why is that? And what does this mean to B2B marketers?

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Mobile Photo Sharing, Should Brands Care?

18 02 2011
A key theme among existing social networks is the ability to upload and share photos. Flickr, Picasa, and Photobucket have demonstrated how social photo sharing can be successful. Facebook alone is seeing 100 million photo uploads every day – an indication of how much this concept has grown.

While this trend was already growing, the increase market penetration of smartphones and improved camera functionality allows a massively engaged audience to snap high-quality photos and share them in seconds.

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KPIs Provide Insight to Influence Success and Strategy

17 02 2011

An integral part of effective marketing-measurement initiatives is establishing key performance indicators (KPIs).

KPIs serve as a special type of metric. Whereas all marketing metrics should help marketers assess their performance, KPIs are intended to provide leading insight into the future impact of marketing efforts on business outcomes. They indicate a change in performance and provide insight on how to influence success.

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Eight Ways to Get Your Brand Known Around the Globe

14 02 2011

In this age of global business, engaging only one nation’s consumer base is a sure way to plateau your company’s revenue and growth. 

 In countries with less competitive Internet markets and less refined search engines, it used to be enough to simply translate the English copy into the local language and start doing business.  With so few companies doing it, there was limited competition, and ranking highly in the results pages of search engines used worldwide wasn’t difficult.  This is no longer the case.

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